Frequently Asked Questions of Ordering & Upgrading

 

Q1: Do your programs come with user manuals?

We have user manuals containing all the information about using the programs right built in the software. To find them, for Mac users, please click the “Help” on the top bar when the program is launched and select the “Help” from the drop-down list; for Windows users, please click the “Help” on the right upper corner and select the “Help”.

Q2: What should I do if I purchased the wrong version of a given program (for instance, I need a Windows version of Aneesoft Video Converter Pro, yet I somehow mistakenly bought its counterpart in Mac version)?

In this case, please delete the wrong software mistakenly downloaded from the computer first. And then please contact us immediately at support@aneesoft.com, providing us with the email address used to receive the registration email and either the invoice or the order number of that very purchase. After receiving all the materials, we shall switch the product to the one you actually need for free and send you a new Registration Key.

Q3: Is it safe to purchase your products at other websites with considerable discounts rather than from your official website?

We do run an affiliate program currently, having a number of authorized distributors selling our products with fine discounts. It is not, however, safe to say all websites out there selling our software are one hundred percent secure, as some of them are unauthorized, simply selling defective pirate software without guarantee in quality and stability; and free upgrading service and technical support are not available for those copies. Consequently, if you find such websites claiming they are selling our products with huge bucks off, please contact us at sales@aneesoft.com for confirmation before taking the next move. We do, however, suggest all users to buy software from our official website directly for guaranteed free upgrading service and free technical support, though there is no problem in buying programs from authorized distributors.

Q4: What is "Registration Backup Service"?

The Registration Backup Service is an optional paid service offered by SWREG during the purchase of certain electronic products that require the use of registration codes for full access of use. With this service, SWREG retains a backup copy of the user’s registration code, for a period of one year, should you need it again in the event of loss, a computer crash, virus, etc. For the reference on the terms and conditions, please contact SWREG.

Q5: Do I have to purchase the "Registration Backup Service" from SWREG?

No, you do not have to buy the “Registration Backup Service”. We do provide all of our customers with Registration Key retrieving service at no charge. If you lost your registration key, you would be able to get it back from us directly by sending an email to support@aneesoft.com with two simple things: the email address used to receive the registration email at the first place and the invoice or the order number of that very purchase.

Q6: What is the company’s upgrading policy?

Unlike other companies, which charge paid customers for upgrades, we provide every license owner with free life-long free upgrading service. Users can download the latest versions of the programs they have at our website and have them registered with their Registration Keys at no charge, regardless of whether a given update is a minor or major one.

Q7: Aside credit cards, can I pay for my software in any other way?

Yes. You can order our products through PayPal, wire transfer with proforma Invoice or their credit cards.

Q8: Why was I charged twice for a single order?

In this case, please check with your credit card company or your bank again to see whether it is a mistake with the bill. If you were actually charged twice for one order, please contact our payment platform to sort it out. If you did, in fact, order the same product twice, please contact us our support team, and we will issue a refund one of them after the confirmation.

Q9: How do I update my software to the latest version?

On our website when a you see a relatively newer version of the program you own, you can upgrade it to the newer version by deleting the current copy from computer first, downloading the copy of the latest version, installing it on the computer, and finally registering it with the your Registration Key.

Q10: How am I supposed to purchase your products and how long does it take to have the Registration Key sent to my email box?

To purchase the software you adore, you need to go to the “Purchase” page, find that specific program, click the “Buy Now” besides it, and do as instructed in following pages.

Registration emails with the Registration Keys inside will be sent right after the purchase process. You may, however, sometimes fail to receive the registration emails for several reasons (for detailed reference, please look it up in Activation & Registration section).

Q11: How do I embed and share the .swf flash files on my website?

1. Select HTML option to publish flash gallery in HTML format.

2. Locate your HTML file on your computer and open it.

3. Copy the source code from the HTML file.

4. Paste it into your web page's source code in the appropriate location where you want your SWF file to display.

5. Edit the file path to reflect the location of the SWF file on your web server. Set your desired width, height of the swf file according to your requirement. It will be better if you keep original size.

6. Upload both your HTML and SWF file to the appropriate directories on your server. (Note: this also applies if you're using PHP, JSP, ASP, CGI, or other web page extensions.)

Your code should look something like this (The red marked items are what you need to modify):

<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" 
codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,28,0" 
 width="800" height="450">
    <param name="allowFullScreen" value="True" /> 
    <param name="movie" value="Yourfilename.swf" /> 
    <param name="quality" value="high" /> 
    <embed src="Yourfilename.swf" quality="high" allowFullScreen="true" 
pluginspage="http://www.macromedia.com/go/getflashplayer" type="application/x-shockwave-flash" 
width="800" height="450"> 
</object>

Q12: How do I use the full screen mode on my website?

You need to add some code into your web page's source code to activate Full Screen feature in the browser.

Your code should look something like this (The red marked items are what you need to add):

<object classid="clsid:D27CDB6E-AE6D-11cf-96B8-444553540000" 
codebase="http://download.macromedia.com/pub/shockwave/cabs/flash/swflash.cab#version=9,0,28,0" 
width="800" height="450">
    <param name="allowFullScreen" value="True" /> 
    <param name="movie" value="Yourfilename.swf" /> 
    <param name="quality" value="high" /> 
    <embed src="Yourfilename.swf" quality="high" allowFullScreen="true" 
pluginspage="http://www.macromedia.com/go/getflashplayer" type="application/x-shockwave-flash" 
width="800" height="450"> 
</object>