Frequently Asked Questions of Technical

Q1: How do I improve the quality of the videos converted?

The quality of videos generated, both audio and video, mainly depends on two factors — quality of original files and output settings selected. The better quality original videos have, the better quality the converted files will be of. You also can always make output videos better by choosing a higher standard of resolution and bit rate, respectively. However, please bear it in mind that, the better quality output files are of, the larger they will be, more disk space will be consumed, and the conversion process will be relatively longer.

Q2: What do I do to speed the conversion process up?

A number of factors, from the source files (including their quality, format, length and size, etc) to computer configuration to the output file settings, can have enormous impacts on how much time the process needs to complete. To speed things up, you can always try to use smaller videos as the source, do the conversion on a better computer, or set the output videos’ video and audio quality to lower standards, respectively or collectively.

Q3: Instead of one big video, why does the movie become numerous little clips after the DVD ripping, and each of them only has a little part of the movie?

This problem happens when all the titles and chapters of a DVD have been checked before the conversion. The DVD Ripper converts all the contents ticked off. To have this issue fixed, you can just only tick off the box(es) of title(s) (usually one DVD has only one title; in some cases, a DVD might have several titles, yet just one of them (usually the largest one) has the actual movie, and the others are just clips of previews or something else), and uncheck all the boxes of chapters unless you too want clips of given parts of the movie.

Q4: Which output option is the best shot available?

There is no universal answer to this question, as people may have different principal concerns. Our programs have quite a range of output options specifically designed for a variety of popular devices. You can go to the column named after a given device and choose one basing on your primary concerns (e.g. those who only want the best viewing experience and are not concerned about the size of the file generated should choose the ones of the highest quality; if one wants to keep the converted file small and to make the conversion less time-consuming, those options of the poorer quality are the winners).

Q5: Why there are black bars on the left or right side (top or bottom) on the video generated?

This problem happens because the original video’s aspect ratio is not quite consistent with the counterpart of output file. For instance, for a video whose resolution is 1280 x 720, its aspect ratio is 16:9; so if the output file’s aspect ratio is not of 16:9, black bars will be added to make the compensation, avoiding the picture to be twisted. To fix this problem, therefore, you need to change the resolution of output video to the one consistent with that of source file; if no identical resolution or aspect ratio was available (this happens because some videos have very uncommon resolution), to minimize these black bars, the closest ones should be selected.

Q6: Apart from DVD folders, is DVD Ripper able to load IFO files? If so, how am I supposed to get the digital files loaded? What are the discrepancies between loading DVD folders and loading IFO files?

The DVD Ripper can load both DVD folders and IFO files; the loading processes are very much similar: click on the “Load” button on the left upper corner, and then, instead of selecting “Load DVD Folder”, you can choose “Load IFO Files” from the drop-down list to do the trick.

When you select “Load DVD Folder”, it opens the whole thing, all files including trailers or commercials will be loaded into the program. If you, however, select Load IFO Files, you can choose one particular IFO file to load. The biggest IFO file usually has the actual movie; thus if you only get this one to convert, you will be able to save much time.

Q7: What am I supposed to do to get the videos 5.1 channels?

To have output files with 5.1 channels, the original video files have to that as well. For those who do not, their converted versions simply are not able to have this superior sound effect.

The videos have to be added to the program and highlighted; and then you need to click the gear-wheel looking button on the bottom to activate the “Settings” panel. In the Audio section, there is the “Channel” tab controlling the sound effect of the output video. Click on it and choose the “5.1” from the drop-down list.

Q8: I have a copy of Aneesoft 3D Flash Gallery and really adore this app, yet I still have one little concern. Will the files generated contain any personal or other privileged information in my computer, causing the leak of confidential stuff when I have them shared online?

We can guarantee all our users, both paid and unpaid, no personal information or confidential stuff whatsoever will be recorded by either our apps or the files generated; users can use them without worrying whether anything “not-meant-to-be-shared” will be leaked.

Q9: I added link to the caption, yet it would navigate me to the web when I click on it. Any thoughts?

You need to get the flash files generated online to get it work, since this feature will be blocked by the Flash’s security mechanism when the files are on a local disk.

Q10: What do I do to get the pictures added to fill up the entire screen, rather than a portion of it?

The aspect ratio of the photo imported has to be exactly the same as its counterpart of the screen. Say the screen is 16:9, the imagines also need to be 16:9 to fill up the whole screen.

Q11: From your website I repeatedly tried to download applications to my iPad or iPhone; yet the safari just simply would not allow me to do so. What was going on?

All of our software currently was designed to be compatible with either Mac OS or Windows OS. Neither iPad nor iPhone run either of them. So none of our products could be downloaded to and used on both iPads and iPhones.

Q12: How come my copy of Aneesoft Video Converter Pro keeps crashing on me when I was trying to rip DVDs?

The Aneesoft Video Converter products, including the Aneesoft Video Converter Pro, Aneesoft MKV Converter, Aneesoft iPod Video Converter, Aneesoft iPhone Video Converter, Aneesoft iPad Video Converter, Aneesoft Apple TV Video Converter, Aneesoft PSP Video Converter, Aneesoft PSP Video Converter, Aneesoft MOD Converter, Aneesoft MOV Converter, Aneesoft WMV Converter, Aneesoft FLV Converter, Aneesoft AVI Converter, and Aneesoft MobilePhone Converter, were designed for video converting only; thus, they are not able to rip DVDs. Problem may occur if you use them to do so. If one has that need, we have a whole set of DVD Rippers that can perfectly meet one’s demands.

Q13: Why does the Aneesoft Video Converter Pro only convert the very first 5 minutes of a movie of hours? I am using the trial version of it.

The trial version can only convert the first 5 minutes of every file longer than 5 minutes imported, or the first half of every one shorter than 5 minutes. This is because we want to offer our potential users an opportunity to see how the software really works and whether it is as great as advertized.

Q14: Why does the Aneesoft YouTube Converter suggest the URLs of some videos on YouTube are illegal? I copied the exact URLs with no modification whatsoever.

This problem happens probably because the URLs of those videos do not start with Currently, Aneesoft YouTube Converter for Mac only supports URLs start this way.

Q15: I am using the DVD Show and am wondering which format is the best in terms of burning DVDs?

There is no such thing as the best format, as video formats do make that much difference.

The speed and quality of conversion mostly depend on the source files. Generally, if the source video is quite good, the DVDs will be just fine as well. You can play the converted videos before copying them to the DVDs to see whether they are good enough.

Q16: I have licensed copy of Aneesoft DVD Creator. Why could not I use certain pictures as the background of DVD menu?

Currently, only *.jpg images, *.jpeg images, *.jpe images could be added to the program and used as DVD menu background. In the application’s future versions, pictures of other formats might be used as DVD menu background.

Q17: How do I make the DVD created compatible with the specific local TV standard?

In the final step of the DVD production, there is a double-arrow button on the bottom in that window. Click on it, a sub-list appears. You then need to hit the “TV Standard” and then choose one from the three options in that list. If you are not entirely sure about which one is correct, you can click on the “Help” and then pick the right country or territory. It should be quite alright by doing so.

Q18: In the preview section of Aneesoft DVD Creator, is there a way to specifically view a given clip imported in full-screen mode?

Sure. You just need to hit the number corresponding to that given clip on the remote. For instance, to take a look at the forth video individually in full-screen mode, clicking on the number 4 would do the trick.

Q19: I added over a dozen of videos to Aneesoft DVD Creator, yet only four of them were displayed on the menu. What was going on?

This problem happens because a single template chosen can only display a certain number of videos in one page, depending on how many frames it has. If the number of clips imported exceeds the number of the frame, some of them would be on the next page or the page after that. You can use the arrows on the bottom to navigate through all the pages.

Q20: Why does the Disc burning hang or quit halfway through?

A variety of factors can cause the failure to create DVDs. First, an overtaxed operating system can result in this issue. If you may, please shut down all unnecessary applications, making sure your CPU utilization does not spike. Second, incompatibilities between DVD drives and DVDs are actually quite common. In this case, please use another kind of DVD to try it again. DVD+R and DVD-R are highly recommended. If the problem stays put regardless what you do, please email us the log files generated by this program (Please see question number 21 to find out how to locate them).

Q21: What should I do if the program(s) that I bought did not work properly? How can I get the problem effectively resolved?

Problems might happen because of a variety of reasons. To determine what exactly went wrong causing them and to come up with solutions to have them fixed, we need to study the log files, all of which recorded what exactly went wrong in detail, generated by the program(s). With the absences of them, there would not be too much we can do. So please send them to us, and we will do our utmost to help you fix it as soon as possible.

Here is how to find the log files:

For Windows version: You may find the Log folder at: C:\Program Files\Aneesoft\Aneesoft XXXXX XXX\Log (assuming you've installed this program by default).

For the Mac version: To find the log files we need, please activate the "Finder" program on the dock, then go to the "Library" folder, then Application Support, and then the folder named after the program you bought. After doing so, you will be able to see the log files lying at the right column.

Q22: How come I did not find those log files you mentioned in the folder where you said they would be?

For the Mac version, this problem occurred probably because you did not copy the program to the local disk of your computer. In this case, please move the software to either the desktop of the program or the “Applications” folder on the dock, after having it downloaded of course, run it, and then do whatever you did leading that very problem again to generate the log files we need. After doing so, they should be exactly where they are supposed to be.

For the Windows version, this problem probably happened because of the Operating System you are using (especially Windows Vista or Windows 7). In this case, you need to launch the program as the administrator by right-clicking on the icon of the program and selecting the “Run As Administrator” from the list popped out, and then do whatever you did leading to that very problem again to generate the log files we need. After doing so, they should be exactly where they are supposed to be.